Farclose privacy policy
The short version. Farclose is a couples app. To work, it stores what you and your partner write (answers, moods, notes, photos, plans) on our servers so each of you can see the other's side. We do not sell your data, show ads, track your location or use an advertising ID. You can download or delete your data inside the app at any time.
Who we are
Farclose is published by Prax, an individual developer ("Prax", "we", "us"). Contact: praxappssupport@gmail.com.
What we collect and why
We collect only what the features need. We do not ask for your email address, phone number, contacts, device location or advertising ID.
| What | Why | Notes |
|---|---|---|
| Nickname, avatar (an emoji, or a photo you choose), language, time zone, reminder time and notification preferences | To create your profile and show you to your partner; to send reminders at your local time. | Your partner's name that you type during setup stays on your phone only. |
| Relationship details from setup: together-since date, how often you see each other (for example long distance), goals, tone, whether you have kids | To choose suitable questions and show milestones. | All optional or adjustable in the app. |
| Content you create: daily answers, moods and short notes, check-ins, nudges, game answers, bucket-list items, countdowns, date proposals and plans, notes and doodles for your partner, replies and reactions, shared sapling diary lines, questions you write, photos and voice answers | This is the core of the app: to store it and show it to your partner by the app's rules. | Photos and voice clips are stored on Cloudflare's storage. Photos are re-saved without location (EXIF) data before upload. |
| City you pick for "This week in {city}" (and your partner's city for long-distance couples) | To show local event and date ideas. | You choose it from a list. We never read your GPS or device location. |
| Optional sign-in with Apple or Google | To recover your account on a new phone. | We keep only the provider's opaque account identifier (and, for Apple, a token needed to revoke the link when you delete your data). We do not receive or store your email or name from them. |
| Push token and platform (Android or iOS) | To send reminders and partner notifications through Firebase Cloud Messaging. | Push permission is asked only after you tap to turn reminders on. |
| Subscription status | To unlock Premium for you and your partner. Your RevenueCat user id is your Farclose user id. | Payment itself is handled by Google Play or the Apple App Store. We never see your card. |
| Anonymous usage analytics (Firebase Analytics) | To see which screens and steps work. | Events carry only fixed labels and numbers, never answers, names, notes, photos or city names. Turn off in Settings → Privacy → Share anonymous usage data. Off in debug builds. No advertising ID, no ad personalization, no screen-level tracking. |
| Crash reports (Firebase Crashlytics) | To find and fix crashes. | Release builds only. We attach no user identifier. |
| Our own product events and safety counters on our server | To count milestones such as couples created or reveals, and to limit abuse (for example too many nudges or wrong invite codes). | Events use fixed labels, platform and country. Rate-limit records use a salted hash of your network address, not the address itself. |
| Notification delivery log | To enforce daily caps and quiet hours. | Deleted after 30 days. |
| Install referrer (Android only) | To open an invite you tapped before installing. | Read once on first launch from Google Play; we use only the invite code in it. |
Permissions the Android app can ask for: notifications; microphone (only while you record a voice answer); the system photo picker when you choose a photo (the app does not browse your library). It also declares internet access, vibration and restart-after-reboot (to keep reminders scheduled).
What your partner sees
Farclose is built to share. Your partner sees your answers (only after you have both answered), moods, notes, nudges, check-ins, photos you add to a shared answer or item, shared plans and your chosen city. Your partner does not see your location, because we never collect it. Farclose is not end-to-end encrypted: the content is held on our servers and revealed by the rules above. If you unlink, your content in the couple is deleted and your partner is not notified.
Who we share data with
We do not sell personal information and we do not share it for advertising. These companies process data for us to run the app:
| Company | What for | What it receives |
|---|---|---|
| Cloudflare | Hosts our servers, database, photo and voice storage and live "hold to touch" connections. | Everything the app stores on our servers, as described above. |
| Google (Firebase Analytics, Crashlytics, Cloud Messaging) | Usage analytics (if enabled), crash reports and push delivery. | Analytics events and a hashed couple identifier; crash data; your push token and notification text. |
| RevenueCat | Checks and manages your subscription. | Your Farclose user id, purchase and subscription status, and technical data such as IP address. |
| Google Play / Apple App Store | Sell and bill subscriptions; Google Play also supplies the install referrer. | Handled under their own privacy policies. |
| Sign in with Apple / Sign in with Google | Optional account recovery. | What you approve in their sign-in screen; we store only an identifier. |
| Ticketmaster | Supplies events for "This week in {city}". | The centre point of the city you picked, a radius and dates. No user id, name or device data. |
| Google Gemini (Google AI) | Suggests smaller, often free local events each week using Google Search. | City name, region, country, time zone and the week's dates. No user id, name, answers or device data. |
We may disclose information if the law requires it, to protect people's safety, or in a merger or sale of the app (we would tell you first).
Your choices and permissions
- Settings → Privacy: turn anonymous usage data off; Download my data (a file with everything you wrote).
- Settings → notifications: reminders, partner activity, milestones, offers. You can also change them in Android settings.
- Anonymous usage data is on by default, except in the UK, the European Economic Area and Switzerland, where it stays off until you turn it on.
How long we keep data
- Your account and content: until you delete your data (see below) or unlink, which removes your content from the couple.
- Notification delivery logs: 30 days.
- Local-event suggestions are shared by city and week and kept for a few weeks.
- Product events that remain after you delete: stripped of your user and couple ids, kept as anonymous counts.
- Firebase Analytics and Crashlytics data: kept by Google for the period set in our Firebase project. 2 months.
- Backups: our database provider keeps point-in-time recovery data for a limited time, so deleted data can remain in backups until they expire. Up to 30 days.
- Purchase records are kept by Google, Apple and RevenueCat under their own retention rules and tax law.
- We do not delete inactive accounts automatically. You can delete your data at any time, as described below.
Deleting your data
Open Settings (gear icon on the Today screen), scroll to Account, tap Delete my data and confirm. Full details, including what is kept and an email option, are on the delete your account page.
Children
Farclose is for adults. It is not directed to children under 13 and we do not knowingly collect their data. We intend it for people 18 and over. If you believe a child has used Farclose, email praxappssupport@gmail.com and we will delete the data.
US state privacy rights
If you live in California, Colorado, Connecticut, Virginia, Texas, Utah or another US state with a consumer privacy law, you may have these rights, which we offer to everyone:
- Know and access: ask what personal information we hold about you and get a copy. In the app: Settings → Privacy → Download my data.
- Delete: use Settings → Account → Delete my data in the app, or email us.
- Correct: ask us to fix information that is wrong.
- Opt out of sale, sharing and targeted advertising: Farclose does not sell your personal information, does not share it for cross-context behavioral advertising, and shows no ads, so there is nothing to opt out of.
- No retaliation: we will not treat you differently for using these rights.
To use a right, email praxappssupport@gmail.com. We may need to confirm it is really you before we act. You can use an authorized agent; we may ask for proof of their authority. If we turn down a request you can reply to ask us to reconsider (appeal) and, depending on your state, contact your state attorney general. We aim to answer within 45 days.
Security and transfers
Data travels over HTTPS. Your sign-in token is kept in your phone's secure storage. No system is perfectly secure. Our service providers may process data in the United States and other countries.
Changes
If we change this policy we will update the date above and, for material changes, tell you in the app.